Papa John’s – Usability Study
During my first usability course at Kent State, this faux project provided a chance to show my ability at recruitment, moderating, and analyzing a research session.
Many of the tasks were pre-written for this exercise, but nevertheless I followed the following steps to complete this project:
- Create a screener to get moderate users of online food ordering systems.
- Develop a script that introduces the research activity, asks interview style questions, and poses pre-determined tasks.
- Analyze multiple participants to identify key usability issues, and offer recommendations for next steps.
Results – Final Report