About Matt

Matt DiGirolamo is a passionate user advocate, researcher, and designer. He has eight years of experience in the field working in a mix of industries and company types, striving to understand his target customer while balancing business objectives and user goals. Matt uses data and research to help create usable, desirable, and useful experiences. He has experience in many qualitative and quantitative methods to answer business questions while focusing on best practices, industry trends, and cognitive behavior. Matt has a passionate, impact-driven, and empathetic approach to his relationships and works to make technology work for people while providing solid business results.

Matt is currently a Senior UX Researcher at TextNow, running a small research team to help democratize phone service. Before that, he spent over two-and-a-half years at HubSpot, four years at Vistaprint, and a few months at Chewy where he helped small research teams expand methodologies, increase output, and drive an efficient, agile research workflow. He received his B.S. in Engineering Psychology and Biomedical Engineering from Tufts University in 2011 and his M.S. in Information Architecture and Knowledge Management, User Experience Design from Kent State University in August 2016. In 2018, Matt joined Lesley University as an Adjunct Faculty member teaching “User Experience I” and “Information Architecture”.

Matt is heavily involved in his community; he was on the Board of Directors for UXPA Boston for over 5 years and served as their Marketing Director, Secretary, and President.

In his spare time, Matt enjoys creating cocktails at his home bar, hosting trivia/game nights for friends, exploring great restaurants wherever he can, relaxing with his partner, Katherine, and playing tug-of-war with his Pembroke Welsh Corgi, Gilmore.


  • Kent State University, 2014-2016
    • MS, Informational Architecture & Knowledge Management / User Experience Design
  • Tufts University, 2007-2011
    • BS, Engineering Psychology & Biomedical Engineering


  • TextNow, December 2020 – Today
    • Senior UX Researcher
  • Lesley University, May 2018 – Today
    • Adjunct Faculty, User Experience I & Information Architecture
  • SmartBear, March 2019 – December 2020
    • UX Designer
  • Chewy, September 2018 – March 2019
    • Senior User Experience Researcher
  • HubSpot, January 2016 – September 2018
    • Senior User Experience Researcher
  • Vistaprint, January 2012 – January 2016
    • Senior User Experience Research Specialist
  • One to One Global, June 2011 – January 2012
    • Junior User Research Consultant

Personality Profiles