About Matt

Matt DiGirolamo is a passionate user advocate, researcher, and designer. He has seven years of experience in the field working in a mix of industries and company types, striving to understand his target customer while balancing business objectives and user goals. Matt uses data and research to help create usable, desirable, and useful experiences. He has experience in many qualitative and quantitative methods to answer business questions while focusing on best practices, industry trends, and cognitive behavior. Matt has a passionate, impact-driven, and empathetic approach to his relationships and works to make technology work for people while providing solid business results.

Matt is currently a Senior User Experience Researcher at Chewy, where he is growing their research practice. Before that, he spent over two-and-a-half years at HubSpot and four years at Vistaprint where he helped small research teams expand methodologies, increase output, and drive an efficient, agile research workflow. He received his B.S. in Engineering Psychology and Biomedical Engineering from Tufts University in 2011 and his M.S. in Information Architecture and Knowledge Management, User Experience Design from Kent State University in August 2016. In 2018, Matt joined Lesley University as an Adjunct Faculty member teaching User Experience I.

Matt is heavily involved in his community; he is on the Board of Directors for UXPA Boston, where he will serve a 3-year term from 2017-2019, currently as the President. As the President Emeritus of Tufts Alumni Boston, Matt also helps to bring fellow Jumbos together throughout the year with different events.


  • Kent State University, 2014-2016
    • MS, Informational Architecture & Knowledge Management / User Experience Design
  • Tufts University, 2007-2011
    • BS, Engineering Psychology & Biomedical Engineering


  • Chewy, Sept. 2018 – Today
    • Senior User Experience Researcher
  • Lesley University, May 2018 – Today
    • Adjunct Faculty, User Experience I
  • HubSpot, Jan. 2016 – Sept. 2018
    • Senior User Experience Researcher
  • Vistaprint, Jan. 2012 – Jan. 2016
    • Senior User Experience Research Specialist
  • One to One Global, Jun. 2011 – Jan. 2012
    • Junior User Research Consultant

Personality Profiles