This, the final week of class, was all about analyzing data and reporting out findings to the team of stakeholders. To me, this is the most arduous and complicated part of the usability process. If I had the choice, I’d pull a Steve Krug and not write a report. Instead, I’d make sure all of the important business owners were involved in the research process from the beginning watching all of the sessions to see the insights for themselves. Then, I’d walk these people through the site and mention the major findings and suggestions for improvements, followed up with an email highlighting these talking points. Alas, this does not work unless you’ve written a book.

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